Refund policy
📦 Return & Refund Policy
We want you to feel confident shopping with us. If something isn’t right, we’re here to help.
🕒 30‑Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible, your item must be:
-
In the same condition you received it
-
Unworn or unused
-
With tags
-
In its original packaging
-
Accompanied by a receipt or proof of purchase
To start a return, Returns must be sent to the following address:
[INSERT RETURN ADDRESS]
Items sent back without first requesting a return will not be accepted.
You can always reach us with any return questions at rickyonfiree@gmail.com
🛠️ Damages & Issues
Please inspect your order upon arrival. Contact us immediately if:
-
The item is defective
-
The item is damaged
-
You received the wrong item
We will evaluate the issue and make it right.
🔁 Exchanges
The fastest way to get the item you want is to return the one you have. Once your return is accepted, you can make a separate purchase for the new item.
🇪🇺 European Union 14‑Day Cooling‑Off Period
If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must still be:
-
Unworn or unused
-
With tags
-
In original packaging
-
Accompanied by proof of purchase
💳 Refunds
Once we receive and inspect your return, we will notify you of approval or denial.
If approved:
-
Your refund will be issued to your original payment method
-
Refunds typically process within 10 business days
-
Your bank or card provider may take additional time to post the refund
If more than 15 business days have passed since approval, please contact us at rickyonfiree@gmail.com
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at rickyonfiree@gmail.com